Frequently asked questions (FAQ)

Send us a message to support@vimo.me - We will reply as soon as possible.

ViMo is a mobile application that allows you to make national and international calls at very low rates! It helps you to keep in contact with friends and family around the world. No need to switch SIMs, use one phone for all your calls, including your international calls! Our sound quality is much better than a typical internet Call made with other Apps, because we connect you over a local landline number*, which allows you to talk independent of your internet connection. Also your callee doesn’t require any internet connection and you can reach him on his phone regularly. But if you prefer a call over Internet connection, ViMo also allows you to use 3G, 4G** or Wifi Connection to make your calls.

ViMo also allows you to call with any caller-ID you saved in your app. This allows you to differentiate between your private and business calls. ViMo also allows you to make free calls to any other ViMo user in the world. This function requires an internet connection! ViMo is free to download from iTunes App Store and Google Play.

* The international call will be charged over your ViMo Balance. The call to the local landline will be charged over your simcard provider. If your Simcard plan includes free calls to landline of your country, then this call will be free.

** When you use ViMo on a 3G or 4G network you may be charged by your carrier.

Other Apps require Internet on both sides. This mean you need to have Internet connection and the other side also has to have a good Internet quality and the same app installed. This means if any side will have bad internet connection, it will effect on the quality of the call. ViMo doesn’t require any internet connection but may also be used over internet connection If wished by user. ViMo allows you to call any number in the world, without installing ViMo on the callee side. You will be connected over a local landline number. This guarantees you best voice quality without any interruption or delays in your call. ViMo also allows you to call with any callerID you saved in your app. This allows you to differentiate between your private and business calls. ViMo also allows you to make free calls to any other ViMo user in the world. This function requires an internet connection!

* The international call will be charged through ViMo. The call to the local landline will be charged through your Simcard provider. If you your simcard plan includes free calls to landline of your country, then this call be free.

It’s easy – You don't have to register! Install the App, enter your mobile number so we can send you a 5 digits access Code by SMS. Press continue and enter the 5 digit code once you receive it. That’s it!

(The access code ensures that you are the real owner of the cellphone number you have registered.)

ViMo uses your phone number as your "identity" and lets you make free ViMo phone calls to any of your friends who have ViMo - using their phone number.

ViMo works on most iOS and Android devices.

No, ViMo doesn't contain any annoying ads.

There are three options to topup your ViMo credit:

1) via voucher:
Use ViMo topup voucher, available at following stores or via Paysafecard. Open your ViMo App, choose account/top up and enter your voucher code or Paysafecard code and the amount will be credited to your ViMo account.

2) Online:
Öffne www.vimo.me und gehe auf Guthaben aufladen. Gib dort deine Rufnummer ein, wähle einen Betrag und die gewünschte Zahlungsmethode. Danach wird dir der Betrag auf dein ViMo Guthaben aufgebucht.

3)In app:
• Android: Go to Account/TopUp/Buy Credit and choose an amount. In the next step choose a Payment method of your choice and the amount will be credited to your ViMo Balance after completing the payment process.

• Local minutes:
Dial any contact or number in the ViMo app. Once you dial, your phone will make a call to a local landline number using your native Simcard. You will only pay the call to the local number over your Simcard provider. If you have a plan which allows you free minutes to landline, your call will be free. The international call to your callee will be counted over your ViMo balance.

We recommend this option if you have a rate plan which allows you to make free calls to landline. This option will ensure you always best possible quality!

• Internet (Select this option when:):
- you have a strong 3G/4G or Wifi connection
- you’re calling from aboard and you don’t want to incur roaming charges
- you’re calling from home and you don’t want to incur additional charges from your network operator
- you don’t have a network signal e.g. when you are underground or in the basement of your house, and you want to make a national or international call

Just choose the contact in your phonebook, and choose the number you want to call. Be sure to save your international number including country code. National contacts can be dialled without country code from your contact list directly.

Alternatively dial the number in the dialpad and push the call button.
Please type in the correct format: +23463541234567

Enjoy free calling to other ViMo customers over WiFi, 3G, 4G*

The easiest way is to go to your Contacts and see if anyone is already using ViMo. If they are, the blue “free button” will appear, go ahead and call them for free.

*Calls are free over WiFi. Data costs may apply when calling over 3G and 4G networks, check your data plan.

It’s free to call other ViMo users, nationally and internationally.*

Any other national or international call will be charged at the rate shown in your app (more/Rates) or on our rates page online.

Note: Before connecting to a number, the rate per minute will appear in your ViMo App in the caller screen at the bottom.
We recommend you to have also a look on the ViMo Packs, which may include your country. They help you to save more money and to talk at even lower rates! Please consider that to some countries connection fees may apply. For more information check the rate of your country or check a particular ViMo Pack.

*Calls are free over WiFi. Data costs may apply when calling over 3G and 4G networks, check your data plan.

Get the best rates and stay in touch with friends and family for less. With ViMo Packs you get a set amount of call minutes to a country of your choice, for a fixed cost.

If you have further questions or feedback, feel free to contact us here!